SBC assists Radisson Edwardian Hotels with Zylab solution

Radisson Edwardian Hotels deploy ZyLab’s ZyImage Suite – November 2002, London.

Radisson Edwardian’s ground breaking document Imaging project has reached completion with the rollout of ZyImage to all 12 London hotel properties. The completion of the Zylab document imaging solution for Radisson Edwardian has delivered a considerable competitive advantage to the organisation and realises a long term goal of achieving instantaneous retrieval of customer  documentation covering the entire stay from reservation to checkout.

In just over a year, the project has captured more than 210,000 individual guest stay documents in an online searchable archive. Within hours of a guest checkout, all documentation relating to a guest stay is stored and made available within the Zylab ZyImage system.

One of the key challenges of this project was the inclusion of barcodes on Micros Fidelio’s PMS folios, aiding document retrieval. For more information on barcodes within Fidelio folios and the wider benefits and structure of electronic document management throughout the Edwardian organisation please email  us onsteve.walker@sbcpureconsult.co.uk.